Operations Strategy
- Management of staff, HR & payroll
- Resident Portal (Yardi Concierge or Building Link)
- Health and safety (RiskWise)
- Lettings and coordination of all marketing
- Rent Cafe portal marketing
- Vetting and leasing
- Facilitation of check in / out / inventories
- Facilitation of maintenance and facilities management
- Property inspections
- Property and tenancy management
- Coordination of snagging and warranty management
- Management of common parts and outside demised realm
- Rent collection and account management
- Client accounting, financial management and reporting
- Overarching strategic asset management
- Budgeting
- Facilitation and support of ancillary services and additional income generating activities
- Assistance with valuation inspections, audits and management related information
- Portfolio performance analysis
- Director led service delivery
Allsop utilises specialist property management software in order to deliver an end-to-end seamless customer experience. We have previously used QL management software in conjunction with Building Link to deliver that service but are now contracted with Yardi and have begun a transition from QL to Yardi after an exhaustive 10 month user acceptance testing regime. We will continue to utilise Building Link for specific sites but have purchased the Yardi concierge App as part of our contract to ensure we have the capability to leverage their tech.
We have provided below a suite of policies and procedures to better inform you of our approach to matters but would stress that our approach is one of collaboration with some policies such as Pet Policies bespoke to our clients dependent upon their own desires for how they want to see their sites run.
Allsop has a specialist credit control team and are incredibly proud of the performance they create, indeed we believe our efforts in this regard can give our clients a competitive edge when it comes to underwrite.
Regarding maintenance and defects, we always ensure we are fully informed in terms of the development SLAs already in place and ensure any aftercare service in place replicates those expectations. In terms of our mandates for expenditure these can be negotiated upon each instruction, but our system allows us to create varying mandates within Allsop dependent upon staff seniority whilst client referrals are also possible.
It is anticipated Allsop will leverage our national network of contractors whilst also ensuring we take advantage of suitably qualified local trades as we take the scheme on. Supporting local contractors is good for ESG credentials. Our approach is to ensure contractors are aware of our specification within the homes and to ensure they have a good supply of spare parts in this manner a first time fix approach can be taken reducing mileage, reducing call out costs and also ensuring customer experience is maximised.
Energy procurement at Allsop is something we have a huge amount of experience of, all of our sites have their energy regularly reviewed to ensure we are optimising returns. Examples of energy efficiency initiatives have included energy retenders, replacement of estate halogen bulbs, installation of water source and air source heat pumps as well as purchasing energy daily rather than locking in on expensive contractors when wholesale energy costs are reducing.
Many of these items we consider hygiene factors as part of our management and we look forward to discussing any element with you.