Client and Customer Feedback

Allsop places huge value on our customer experience and it is for that reason we regularly ask for their opinion through move in/out surveys as well as an annual survey to ensure we are gaining the latest insights from our customers. That insight has enabled us to make design amendment decisions on pipeline stock as well as deliver meaningful and cost-effective asset management strategies at existing sites. Homeviews is an independent customer review platform. Scrutiny is something we welcome as an operator as the marginal gains we can achieve set us apart from our competitors. Access to this data is of course hugely valuable and it would be our intention to utilise that data to better assist with the pursuit of the ideal amenity provision.

Testamonials







Allsop Portfolio Across The Years

Star Rating
Overall
Facilities
Design
Location
Value
Management
All Time HomeViews BTR Average Score
4.42
4.33
4.33
4.42
4.54
4.10
4.23
2023 Allsop Portfolio
4.92
4.94
4.80
4.94
4.95
4.88
4.88
2022 Allsop Portfolio *date range previous period 01/01/2022 – 19/07/2022
4.99
4.94
4.93
4.96
4.97
4.91
4.93

*Your 2022 and 2023 Portfolio consist of different developments. 2022 included: The Trilogy, The Keel, Vox 2023 includes: The Trilogy, The Keel, The Lark and Vox

%

Of Allsop residents rate their experience as Excellent in 2023

%

LANDLORD RECOMMEND Across all Allsop developments on HomeViews in 2023

.92

OUT OF 5 STARS for Customer Service in 2023, above the HomeViews BTR Benchmark of 4.33

HOMEVIEWS AWARDS Achieved for Vox, The Trilogy and The Keel in 2023

%

of residents SCORED 5 OUT OF 5 STARS FOR VALUE

Allsop Homeviews Report 2023

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Complaints Procedure